shipping & returns

OUR POLICY

 

Shipping & Delivery
 

We ensure all purchases are dispatched with tracking information (via email) within 48 hours. Any estimated delivery times are used for estimation purposes and commence from the date of dispatch. Delivery typically occurs within 1-3 business days. Shipping cosy is determined by weight of order and shipping location. CRWN 31is not responsible for ANY delays or stolen merchandise once dispatched to transit. Orders placed on Weekends (Friday-Sunday) & Holidays will be shipped the next business day.

return & exchange policy

 

We will gladly return or exchange your purchase within 8 days of you receiving your order if merchandise is faulty, damaged, the incorrect product or incorrect size. CRWN 31 however, does not accept returns on SALE items. These items are FINAL SALE. To be eligible for a return/exchange, your item must be unused, unworn, and in the same condition that you received it. ALL TAGS MUST BE ATTACHED TO APPAREL AND PRODUCTS. MERCHANDISE MUST ALSO BE IN THE ORIGINAL PACKAGING.

 

When returning your order: Please use the contact form or email crwn31@gmail.com, Please include in contact/or email's subject line: "Return" or "Exchange". Also provide customer's name, order #, and reason for return in the body of email.

 

CRWN 31 is not responsible for return shipping and shipping cost will be deducted from your refund.. If the exchange item and size you desire is out of stock, we will issue a refund. For any additional return and exchange resolutions, please contact us and we'll be happy to assist you.

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